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Refund & Return Policy
Last Updated: November 2024
Important: Due to the digital nature of our services, refunds are handled on a case-by-case basis. Please read this policy carefully before making a purchase.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service not delivered as described
- Technical issues preventing service delivery
- Cancellation before work has commenced
- Mutual agreement to cancel the project
2. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Work has been completed and delivered
- Client changes their mind after project commencement
- Client fails to provide necessary materials or feedback in a timely manner
- Project cancellation after 50% completion
- Disagreement due to client's change in requirements
3. Refund Process
To request a refund:
- Contact us via email or WhatsApp within 7 days of payment
- Provide your order/project details
- Explain the reason for the refund request
- We will review your request within 5-7 business days
- If approved, refunds will be processed within 10-14 business days
4. Partial Refunds
In cases where work has partially commenced, we may offer a partial refund based on:
- Amount of work completed
- Resources utilized
- Time invested
- Mutual agreement between both parties
5. Digital Products & Services
Since our services are digital and custom-developed, traditional "return" policies do not apply. Each project is unique and tailored to client requirements.
6. Revision Policy
If you're not satisfied with the delivered work:
- We offer revisions as per your selected package
- Additional revisions can be requested (may incur charges)
- We work with you until you're satisfied within the agreed scope
7. Dispute Resolution
If you have concerns about your project:
- Contact us immediately to discuss the issue
- We will work with you to find a satisfactory solution
- Most issues can be resolved through communication and revisions
- Refunds are considered only after all resolution attempts
8. Payment Method Refunds
Refunds will be processed to the original payment method used. Processing times vary by payment provider:
- Bank transfers: 5-10 business days
- Digital wallets: 3-7 business days
- Cryptocurrency: As per blockchain processing times
9. Cancellation Policy
Projects can be cancelled:
- Before work starts: Full refund available
- After work starts: Partial refund based on work completed
- After 50% completion: No refund, but deliverables will be provided